FAQ

How do I make a booking?

You can call or email us with your enquiry, otherwise use our reservation form. All we need to know are arrival and departure dates and the type of room needed.

Is breakfast included in the room price?

Unless otherwise stated in an offer package then breakfast is not included. The coffee shop is open to the general public not just hotel guests and so the prices are reasonable. You can however charge anything you have in the ‘cafeteria’ to the room so as to only have one bill.

Are taxes included in the room price?

Yes the 10% IVA is always included in the tariff; there is no need for nasty little surprises on the bill.

Do you accept payment by credit cards?

Yes any Visa or MasterCard

Do I need to pay in advance?

Not unless it is a one or two nights stay in mid or high season. We do ask for card details but it is purely to reserve the room, however if you prefer we will also accept a deposit via the bank.

Can we have a half/full board option?

As the hotel doesn’t have a restaurant we can not offer meals, however the cafeteria has a small selection of snacks and there are plenty of restaurants in the area to suite all tastes.

Do you have parking?

We have nine designated parking bays, including one for drivers with disability.

What happens if I need to cancel my booking?

We don’t have a strict cancellation policy at this time; we only ask that guests give us as much notice as possible so that we are able to re sell the booking. This is especially important during Mid and High Season, when if we are unable to re sell the booking we will charge the first nights accommodation, and in the case of late cancelation the whole amount.

Which is the closet beach and how far away is it?

Our closest beach is La Ladeira which is about 600 meters away. We are also in a great location to visit Playa America in Nigran about one kilometre from us. Baiona has other great beaches as does the surrounding area.

How far away is the centre of Baiona?

Baiona centre is about 1.5 km along a promenade directly outside the hotel. In one direction it will take you directly to the centre of Baiona and in the other direction it will take you to Ramallosa, Playa America and Pajon.

Can I get to Baiona without a car?

Yes you can, there are regular buses and of course taxis if you don’t fancy the walk.

Do you offer discounts for long stays and group bookings?

This very much depends on the season and the requirements but we are always willing to negotiate.

Can you help organise a group visit with transport, meals out etc?

Yes absolutely, we love making a difference to your holiday, and if we can make things easier for you then we love a challenge.

Are you open all year?

Except for a few days over Christmas we are open all year.

Do you accept pets in the hotel?

This isn’t something we are often asked but unfortunately we don’t accepts pets regardless of size.